Ok, so I have another tip for you worker bees. Along with my excel to-do list I keep my voice mail log in excel as well.
This is also a good way to track calls for “c-y-a” purposes (this is the HR in me…always c-y-a’ing), but also to track who you need to call back or who you left a message with that you need to hear back from, etc. For example, at my last job I dealt with A LOT of employee relations issues (aka – employees who can’t seem to control their behavior…see why I didn’t enjoy my job. I felt like a parent at work too.). It was not uncommon a disgruntled employee would call my boss and say “She didn’t call me back and I want to complain to someone about such and such…”. Ah, my handy little voice mail tracker was great. I could show that I indeed got the message and called them back with a date and time and that I had to leave a message. You can also use the filter function if you’re looking for a particular call from someone that you need to refer back to. Just filter your caller column and voila!
Very simple, but oh so helpful.